Listen

Listen – Communications Learning Programme

1  | Programme Rationale

In today’s hybrid, fast‑moving workplaces, poor or patchy communication is one of the quickest ways to erode trust, hamper collaboration and stall innovation. A well‑designed Communications Learning Programme provides every employee—from graduates to senior leaders—with a shared toolkit of language, behaviours and mindsets that turn day‑to‑day interactions into opportunities for clarity, creativity and cohesion. By institutionalising these skills, the organisation signals that dialogue, feedback and respectful challenge are not “soft skills” but core drivers of commercial success, talent retention and an inclusive culture.

2  | Learning Objectives

By the end of the programme participants will be able to:

Enhance interpersonal skills

Apply active‑listening and emotional‑intelligence techniques in live meetings, achieving ≥ 80 % positive peer‑review scores.

Foster collaboration

Demonstrate effective turn‑taking, idea‑building and consensus‑forming behaviours in group tasks, evidenced in reflective learning logs.

Improve conflict resolution

Employ at least two structured conflict‑management models (e.g. Thomas‑Kilmann, Interest‑Based Relational) within simulated and real scenarios.

Boost engagement

Increase meeting contribution rates and employee‑engagement survey scores for “I feel heard at work” by ≥ 10 % within six months.

Promote inclusivity

Use language and body‑language frameworks that ensure all voices—irrespective of role, culture or neuro‑diversity—are welcomed and legitimised.

3  | Programme Architecture

1. Active Listening

Hearing beyond the words

Interruptions audit, paraphrasing drills, observation check‑lists

‘Listen‑Validate‑Clarify’ loop; Johari Window

2. Effective Feedback

Shaping performance & trust

SBI+feed‑forward role‑plays; feedback sprints on live projects

SBI (Situation‑Behaviour‑Impact), Radical Candour grid

3. Non‑Verbal Intelligence

Reading & sending signals

Posture mapping, micro‑expression spotting, mirroring lab

Mehrabian 55/38/7 model; Amy Cuddy’s power‑pose insights

4. Conflict Navigation

From friction to function

Mediation fishbowl; negotiation games; perspective‑taking swaps

Thomas‑Kilmann Modes; WIN‑WIN negotiation template

5. Collaborative Problem‑Solving

Thinking together, faster

Brain‑writing carousel; LEGO®, Serious Play®, design sprints, SCAMPER, Six Thinking Hats

6. Inclusive & Respectful Communication

Voice equity & psychological safety Bias‑buster circles, inclusive‑language clinics, allyship pledges

Micro‑affirmations list; Inclusive Language Guide

Each module blends pre‑work (micro‑learning & reflection prompts), a live workshop (1h in‑person or virtual), and post‑work (action challenge + peer feedback) to embed habits, not just knowledge.

4  | Learning Methodology

Each section in this course is designed as a self-learning experience, allowing you to work through the material at your own pace.

You will:

• Follow the steps as outlined in the downloadable  workbook or document
• Engage with scenarios and templates to complete your practical exercises
• Submit your downloadable assignment  for grading and feedback
• Complete a multiple-choice quiz, which will be automatically graded

Additionally, a 1-hour weekly live sessionwill be scheduled via the BigBlueButton calendar. During this session, we will discuss:

• Feedback on your exercises
• Challenges and breakthroughs you’ve  experienced
• Key takeaways and shared learning

🔔 Important:Attendance at your designated session is essential. If you are unable to attend, deferred sessions will incur an additional cost.

Make the most of each section by engaging fully, asking questions, and applying what you learn. Your growth starts here!

A robust Communications Learning Programme transforms communication from an individual trait into an organisational capability. By weaving practical skill‑building, reflective practice and inclusive mindsets into daily operations, the programme catalyses higher engagement, faster problem‑solving and an environment where every employee feels able—and eager—to contribute their best work.